How long does it take you to ship my order?
Usually our promise is 1-2 working days, however, for personalised order, dispatch may take upto 3-5 days.
How can I track my order status online at thememyparty.in?
Yes you can, once we ship your item, we send an Email communication with the Tracking code which you can use to track your shipment.
Which courier partner has thememyparty.in partnered with for order delivery in India?
We are partnered with world best delivery partners like Fed ex, blue dart, delhivery, Xpressbees, ecom express, DTDC, wefast, shadowfax,ecart etc.
I have an Event / Birthday Party / Festival / Wedding coming up, is my order going to reach me on time?
Please calculate 3-5 days from the day you place your order with us except personalised orders. Exclude Sunday and National Holidays while calculating and then place your order. Your order would be generally dispatched within 24 hours of you placing it. In all Metro Cities and State Capitals the orders reach within 3-5 days maximum.
Do you also have any Delivery Charge, Octroi, etc?
yes, We do charge shipping fee for a order less than Rs 499/- but shipping is FREE for any order above Rs. 499/-. Also note that, all octroi charges, etc are paid well in advance to the courier company.
Do you ship internationally, which countries?
No, we have paused the international shipping as of now. We would resume our services very soon.
I wish to return an item that I purchased from your website, how can I do that?
Pls check our return policy
Do I get complete refund?
Yes, we refund the entire amount of the product you purchased but deduct the shipping & handling charges from the amount. Pls note return and refund is not applicable on any of the personalised items.
How soon I get the amount back?
It usually takes 10-15 days to process the refund from the date of confirmation of your return from our side. Please check your next month's credit card invoice for the refund from us if your payment is through credit card.
What Cards and payment modes are accepted?
We accept all the major debit & credit cards, bank transfers, Patym & other UPI payment modes.
What are the other forms of Payment if I do not have a Credit Card and do not use Debit Card facility?
You have a very convenient option of paying through NEFT transfer or by depositing the amount in person to our Bank Account. Please note that, you can choose this option at the time of making the final payment on Checkout Page. Please select the NEFT / Bank Transfer option. Once you transfer the amount, please call us / email with your order number so that we can ship the item from our end. In case of any query, please call our customer service team.
Do you accept International Credit Cards?
Yes We Do! We accept all International Cards.
Do you accept payments through Cheques?
Yes, we do. We realize that not everyone in this country still have credit cards. We accept Cheque/DD payments for online shopping. The delivery time in this case is slightly longer (10 - 15 days) than the online payment methods (5-7 days). Please send the cheques in favor of "Theme my party" payable at Ludhiana at the following address. Theme my party, 20 F, BRS Nagar, Ludhiana, Punjab.
What all information is required if I am making a cheque payment?
Nothing much, just mention the Order number (you receive this on the confirmation page and also on the email that is sent when you confirm the purchase), your name and contact number at the back of the cheque.
Do you accept Online Transfers?
Yes, in this case you need to send your order confirmation through email with your list and make online payment transfer through your online banking facility. Transfer money online in favor of "Thememyparty", PNB Bank, Ludhiana, to our account number which would be provided to you on request. Other details would be provided once we get your order.
What other payment methods are accepted and how secure is the online payment method
We accept credit cards, debit cards, net banking, mobile banking and more.
Do the Balloons you sell, are all sent to the customer as inflated?
No, none of the balloons are sent inflated to the customers. The product pictures that you see on Thememyparty.in website is to only give you an impression about the look of the Balloon whether Latex or Foil. They are all sent deflated and have to be filled up with Helium Gas or normal air pressure as per your requirement.
The items I want to buy is "Out of Stock" on your products catalog, what to do?
You don't have to wait for the item to show "In stock" on our catalog, simply mail us and we would give you complete idea. We would also keep you posted when it comes into our stock through email and/or phone or sms.
How do we purchase bulk orders?
We have a separate process for address bulk orders, please email us at firstname.lastname@example.org and someone will contact you from our office. they will further address your requirement with a quick process.
How do I get coupons?
We do keep distributing coupons from time to time